Customer Channels¶
RagLeap supports 5 customer-facing channels. Each channel connects to your documents and live database to answer customer questions 24/7.
Available channels¶
| Channel | Languages | Setup difficulty | Requires |
|---|---|---|---|
| Web Embed | 222+ | Easy | Nothing |
| Telegram Bot | 222+ | Easy | BotFather token |
| WhatsApp Bot | 222+ | Medium | Twilio account |
| Voice Call Center | 32 | Medium | Twilio phone number |
| Discord Bot | 222+ | Easy | Discord developer account |
Recommended setup order¶
Start with Web Embed — no third-party account needed. Test that your RAG is working correctly. Then add Telegram, then WhatsApp.
How channels work¶
Every channel connects to:
- Your uploaded documents (RAG knowledge base)
- Your connected database (live SQL queries)
- Your AI provider (OpenAI, Gemini, Claude, etc.)
When a customer asks a question, the channel:
- Detects the customer's language automatically
- Searches your knowledge base (RAG)
- Queries your live database if needed
- Replies in the customer's language
Channel vs Manager AI¶
| Customer Channels | Manager AI | |
|---|---|---|
| Who uses it | Your customers | You (the owner) |
| Access | Public | Private (owner only) |
| Languages | 222+ customer languages | 7,000+ language variants |
| Purpose | Answer customer questions | Control your business |